Small Biz in Small Libraries: All About Operations

How a business operates day to day says more about what it values than its mission statement does. Decisions, expectations, responsibilities, and the way problems are handled can either reinforce what an owner wants the business to represent or quietly work against it. This practical workshop will help you take a closer look at how your business operates day to day. You will examine roles, communication, workflow, decision-making, and accountability, and identify where those practices support your business and where they may create confusion, inconsistency, or unnecessary frustration. You will identify where your current practices are out of step with the kind of business you want to run and leave with concrete ways to bring them into better alignment as your business grows. Register.