AI in Customer Success: What's Real, What's Not, and What Comes Next

\*Note - please [register on LUMA](https://luma.com/u41hqsvl) for this event. Thank you to our sponsors! - Parul Bhandari, CEO of CustomerXSuccess and Swati Garg, CEO of Melo Associates. And a very special shout out to our space sponsor, Workbox - River North. We are so excited to partner with you! Delivering on the Promise of Customer Value Are you truly delivering the value your customers expect? Join our session to learn how. In this hands-on session, you’ll learn how to evaluate how clearly your organization defines value, how effectively it delivers on those promises, how customers *perceive* that value, and where opportunities exist for expansion. Using the Diagnostic Framework for Customer Value, Parul Bhandari will help guide you through a simple strategy to: * Identify gaps in value clarity, delivery, perception, and expansion * Uncover insights into where customer value is created or lost * Leave with a focused action plan to drive measurable outcomes Whether you lead a Customer Success team or own the customer relationship in another function, this framework will help you align strategy and execution around what matters most\*\*, validated Customer Value exchange.\*\* Agenda: * 5:30 PM - Arrival and networking * 6:00-7:00 PM - Hands on session led by Parul Bhandari * 7:00 - 7:30 PM - Final networking and closing of event Food and beverages will be provided. Speaker [Parul L. Bhandari](https://www.linkedin.com/in/parul-bhandari-1294488/) Parul L. Bhandari is a Customer Success Consultant, speaker and author in Chicago. As the founder of CustomerXSuccess, she brings over 20 years of experience helping companies from $0 - $100M, grow through Customer Success and retention strategy. Named a top 25 Customer Success Strategist globally in 2025, Parul is the author of *The Customer Success Talent Playbook* and a series of books celebrating Indian heritage. She also recently launched a podcast, called "[The Business of…